If you have a question about rescreening policies, need assistance with an order, or want to explore a partnership, we’re here to help. Please send a single email with all relevant details to the address below so our team can review and respond efficiently.
Email Address
Response Time Expectations
We aim to respond to all email inquiries within 1–2 business days. For straightforward questions and routine requests, most responses arrive within 24 hours during business days. More complex matters that require research or coordination may take up to 48 hours.
If your message is time-sensitive, include the word URGENT in the subject line and specify any deadlines in the body of the email. While we can’t guarantee immediate replies outside of normal hours, we prioritize urgent issues and will do our best to accommodate accelerated timelines.
Our usual business hours are Monday–Friday, 9:00 AM–5:30 PM (local time). Messages received outside those hours will be handled the next business day.
What to Include in Your Message
To help us respond quickly and accurately, please include as many relevant details as possible. Examples of useful information:
- Full name and organization (if applicable)
- Order number or account ID (for support and billing inquiries)
- Property address or candidate name (for screening-related requests)
- Description of the issue or question, including steps you’ve already taken
- Relevant dates and deadlines
- Attachments or screenshots that illustrate errors or display account details
Types of Inquiries Welcome
We welcome a wide range of questions and requests, including but not limited to:
- Order support: status updates, corrections, cancellations, and refunds
- Screening services: scope, turnaround times, customization, and compliance details
- Pricing and quotes: volume discounts, enterprise plans, and subscription options
- Technical assistance: account access, integrations, API questions, and bug reports
- Partnerships and resellers: business development, affiliate programs, and referral opportunities
- Media and press: interview requests, comment requests, and press materials
- Feedback and feature requests: product suggestions, user experience insights, and case studies
- Careers: job inquiries and applications (please attach a resume and brief cover note)
Privacy and Confidentiality
Please avoid sending highly sensitive personal information (such as full social security numbers) in an unsecured email. If a secure method of transmission is required, indicate this in your message and we will provide instructions for submitting confidential documents safely.
If you’re unsure where to begin, send a brief note to [email protected] and we’ll point you to the right person quickly. We look forward to assisting you.